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ORCID8th CONVERSATIONS 2024: Thessaloniki, Greece
- Asbjørn Følstad
, Symeon Papadopoulos, Theo B. Araujo, Effie L.-C. Law, Ewa Luger, Sebastian Hobert, Petter Bae Brandtzaeg:
Chatbots and Human-Centered AI - 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024, Revised Selected Papers. Lecture Notes in Computer Science 15545, Springer 2025, ISBN 978-3-031-88044-5
Understanding and Designing for Human-AI Interactions
- Anouck Braggaar, Florian Kunneman, Emiel van Miltenburg:
Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations. 3-22 - W. Lok Yeung:
Selecting Empathic Response Headers in Customer Support Conversations with LLM-Based Emotion Recognition. 23-32 - Simon Rapp, Alexander Maedche, Marcus Jainta:
Exploring the Effects of Consistency-Based Hallucination Detection for LLM-Based QA Chatbots: A Simulation Study. 33-47 - Leon Hanschmann, Marvin Mokelke, Alexander Maedche:
LadderChat An LLM-Based Conversational Agent for Laddering Interviews. 48-65 - Jeffin Siby, Effie Lai-Chong Law:
Can Machine Learning Models Recognise Emotions, Particularly Neutral, Better Than Humans? 66-83
Human-Centred AI in Education and Social Support
- Nikolaos Antonios Grammatikos, Evangelia Anagnostopoulou, Dimitris Apostolou, Gregoris Mentzas:
An AI-Powered Learning Companion for Adaptive and Personalized STEM Education. 87-95 - Kabir Olawore, Michael F. McTear, Yaxin Bi:
Development and Evaluation of a University Chatbot Using Deep Learning: A RAG-Based Approach. 96-111 - Roel Boumans, Serge Thill, Debby Gerritsen, Tibor Bosse:
A Voice-Enabled Intelligent Virtual Agent for People with Memory Impairments: Thematic Analysis of Focus Group Results. 112-131 - Emma Mainza Chilufya, Mattias Arvola, Susanne Severinsson, Anna Martín-Bylund, Linnea Stenliden, Arezou Mortazavi, Tom Ziemke:
The BookBot Project: Conceptual Design of a Social Robot Facilitating Reading Motivation. 132-149 - Alexios Brailas, Lazaros Tsolakis:
Questions People Ask ChatGPT Regarding Their Romantic Relationships and What They Think About the Provided Answers: An Exploratory Study. 150-158
Conversational AI for Citizens and Customers
- Thilo I. Dieing:
AI-Driven Dialogue: Leveraging Generative AI in Conversational Agent Voting Advice Applications (CAVAAs). 161-180 - Nina van Zanten, Roel Boumans:
First Aid for Europe - A Study on the Impact of Digital Voting Assistants on Young Adults During the Elections for the European Parliament in 2024. 181-199 - Verena Traubinger, Sebastian Heil, Julián Grigera, Alejandra Garrido, Sonia Abhyankar, Martin Gaedke:
An Analysis of Federal and Municipal Chatbots in Germany. 200-216 - Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, Asbjørn Følstad:
LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. 217-233 - Nele Pralat, Carolin Ischen, Hilde A. M. Voorveld:
Feeling Understood by AI: How Empathy Shapes Trust and Influences Patronage Intentions in Conversational AI. 234-259
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