"Understanding Customer Retrials in Call Centers: Preferences for Service ..."

Kejia Hu, Gad Allon, Achal Bassamboo (2022)

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DOI: 10.1287/MSOM.2021.0976

access: closed

type: Journal Article

metadata version: 2024-05-07

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Kejia Hu, Gad Allon, Achal Bassamboo:
Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed. Manuf. Serv. Oper. Manag. 24(2): 1002-1020 (2022)

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