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"Queue-and-Idleness-Ratio Controls in Many-Server Service Systems."
Itay Gurvich, Ward Whitt (2009)
- Itay Gurvich

, Ward Whitt:
Queue-and-Idleness-Ratio Controls in Many-Server Service Systems. Math. Oper. Res. 34(2): 363-396 (2009)

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