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"Setting Customer Expectation in Service Delivery: An Integrated ..."

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

Teck-Hua Ho, Yu-Sheng Zheng (2004)

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DOI: 10.1287/MNSC.1040.0170

access: closed

type: Journal Article

metadata version: 2020-06-30

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Teck-Hua Ho, Yu-Sheng Zheng:
Setting Customer Expectation in Service Delivery: An Integrated Marketing-Operations Perspective. Manag. Sci. 50(4): 479-488 (2004)

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