"Structural Estimation of Callers' Delay Sensitivity in Call Centers."

O. Zeynep Aksin et al. (2013)

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DOI: 10.1287/MNSC.2013.1730

access: closed

type: Journal Article

metadata version: 2020-06-30

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O. Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su:
Structural Estimation of Callers' Delay Sensitivity in Call Centers. Manag. Sci. 59(12): 2727-2746 (2013)

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