"Investigating the Role of Logistics Delivery Services in Shaping Customer ..."

Arbi Setiyawan, Youshi He, Ray Sastri (2025)

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DOI: 10.3390/JTAER20040345

access: open

type: Journal Article

metadata version: 2026-02-27

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Arbi Setiyawan, Youshi He, Ray Sastri:
Investigating the Role of Logistics Delivery Services in Shaping Customer Satisfaction: LLM-Aspect-Based Sentiment Analysis of Perceived Quality in Indonesian E-Commerce. J. Theor. Appl. Electron. Commer. Res. 20(4): 345 (2025)

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