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"Drivers and tracers of business process changes."
Jukka Kallio et al. (1999)
- Jukka Kallio, Timo Saarinen, Seppo Salo, Markku Tinnilä, Ari P. J. Vepsäläinen:

Drivers and tracers of business process changes. J. Strateg. Inf. Syst. 8(2): 125-142 (1999)

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