"Uncovering the role of reviewer heterogeneity in customer needs ..."

Jie Lin et al. (2026)

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DOI: 10.1016/J.IPM.2025.104496

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type: Journal Article

metadata version: 2026-06-09

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Jie Lin, Lu Li, Chao Wang, Xiaoyan Jiang, Shuaiyong Xiao:
Uncovering the role of reviewer heterogeneity in customer needs identification and customer satisfaction improvement: A perspective from target customers. Inf. Process. Manag. 63(3): 104496 (2026)

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