"Can ISO 9001 improve service recovery?"

Luc Honore Petnji Yaya, Frederic Marimon, Martí Casadesús (2013)

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DOI: 10.1108/IMDS-03-2013-0150

access: closed

type: Journal Article

metadata version: 2022-11-15

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Luc Honore Petnji Yaya, Frederic Marimon, Martí Casadesús:
Can ISO 9001 improve service recovery? Ind. Manag. Data Syst. 113(8): 1206-1221 (2013)

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