"Is ICT good for employees? An analysis of its effects on sales agents' ..."

Estrella Díaz, David Martín-Consuegra, Águeda Esteban (2015)

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DOI: 10.1016/J.CHB.2015.05.012

access: closed

type: Journal Article

metadata version: 2020-02-18

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Estrella Díaz, David Martín-Consuegra, Águeda Esteban:
Is ICT good for employees? An analysis of its effects on sales agents' perceptions of service cannibalization. Comput. Hum. Behav. 51: 263-271 (2015)

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