"Customer Service Management: An Information Model for Communication Services."

Michael Langer, Michael Nerb (2000)

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DOI: 10.1007/10722515_20

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Michael Langer, Michael Nerb:
Customer Service Management: An Information Model for Communication Services. USM 2000: 244-257

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