"A Simulation and Gamification Approach for IT Service Management Improvement."

Elena Orta, Mercedes Ruiz (2016)

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DOI: 10.1007/978-3-319-38980-6_7

access: closed

type: Conference or Workshop Paper

metadata version: 2024-05-14

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Elena Orta, Mercedes Ruiz:
A Simulation and Gamification Approach for IT Service Management Improvement. SPICE 2016: 84-97

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