Antònia Mas Picahaco, Antoni Lluís Mesquida, Terry Rout, Rory V. O'Connor, Alec Dorling: Software Process Improvement and Capability Determination - 12th International Conference, SPICE 2012, Palma, Spain, May 29-31, 2012. Proceedings. Communications in Computer and Information Science 290, Springer 2012, ISBN 978-3-642-30438-5