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"Servicedatenmanagement für IT-Dienstleistungen: Ansatzpunkte für ..."
Tilo Böhmann et al. (2004)
- Tilo Böhmann, Thomas Winkler, Florian Fogl, Helmut Krcmar:

Servicedatenmanagement für IT-Dienstleistungen: Ansatzpunkte für ein fachkonzeptionelles Referenzmodell. Referenzmodellierung 2004: 99-123

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