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"Using a CRM Approach for Implementing an Information System to Support ITIL."

Name: dblp XML data dump
Creator: Schloss Dagstuhl - Leibniz Center for Informatics
Published: 1993
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: dblp, XML, computer science, scholarly publications, metadata

Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva (2012)

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DOI: 10.1109/QUATIC.2012.65

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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  dblp key:
  - conf/quatic/VieiraFS12
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  persistent URL:
  - https://dblp.org/rec/conf/quatic/VieiraFS12
Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva:
Using a CRM Approach for Implementing an Information System to Support ITIL. QUATIC 2012: 178-181

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