"How To Increase Service Productivity: A BPM Perspective."

Andrea Malsbender et al. (2011)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2018-02-22

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  - conf/pacis/MalsbenderPPNB11
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Andrea Malsbender, Jens Pöppelbuß, Ralf Plattfaut, Björn Niehaves, Jörg Becker:
How To Increase Service Productivity: A BPM Perspective. PACIS 2011: 125

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