"Competing in the Business Process Outsourcing Industry: A Call Center Case ..."

Yiching Liou, Minder Chen (2010)

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type: Conference or Workshop Paper

metadata version: 2012-02-28

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Yiching Liou, Minder Chen:
Competing in the Business Process Outsourcing Industry: A Call Center Case Study. PACIS 2010: 69

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