"Supporting Service Management with Service Encounters Analysis: A Case on ..."

Rong-Rong Chen et al. (2010)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2012-02-28

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  dblp key:
  - conf/pacis/ChenLSC10
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  persistent URL:
  - https://dblp.org/rec/conf/pacis/ChenLSC10
Rong-Rong Chen, Yung-Hsiu Lin, Ta-Wei Shih, Her-Kun Chang:
Supporting Service Management with Service Encounters Analysis: A Case on Call Centre Outsourcing Operations. PACIS 2010: 191

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