"Enhancing customer satisfaction through digitalization: Past, present and ..."

Manuel Brunner et al. (2024)

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DOI: 10.1016/J.PROCS.2025.02.017

access: open

type: Conference or Workshop Paper

metadata version: 2026-06-25

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  - conf/ism2/BrunnerTGBTTPJ24
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  - https://dblp.org/rec/conf/ism2/BrunnerTGBTTPJ24
Manuel Brunner, Shailesh Tripathi, Katherine Gundolf, Nadine Bachmann, Ann-Kristin Thienemann, Alican Tüzün, Sebastian Pöchtrager, Herbert Jodlbauer:
Enhancing customer satisfaction through digitalization: Past, present and possible future approaches. ISM 2024: 2929-2940

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