"Robust Shift Scheduling in Call Centers."

Sara Mattia et al. (2014)

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DOI: 10.1007/978-3-319-09174-7_29

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-04

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Sara Mattia, Fabrizio Rossi, Mara Servilio, Stefano Smriglio:
Robust Shift Scheduling in Call Centers. ISCO 2014: 336-346

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