"Cognitive Competencies of Front-Line Employees in the Hospitality ..."

Ryo Fukushima et al. (2020)

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DOI: 10.1007/978-981-15-3118-7_1

access: closed

type: Conference or Workshop Paper

metadata version: 2021-06-29

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  - conf/icserv/FukushimaHHOKA20
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Ryo Fukushima, Bach Quang Ho, Tatsunori Hara, Jun Ota, Rena Kawada, Narito Arimitsu:
Cognitive Competencies of Front-Line Employees in the Hospitality Industry: The Concept of "Serving not to Serve". ICServ 2020: 3-19

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