"An Approach to Internet-Based Virtual Call Center Implementation."

Miroslav Popovic, Vladimir Kovacevic (2001)

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DOI: 10.1007/3-540-47728-4_8

access: closed

type: Conference or Workshop Paper

metadata version: 2017-09-16

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Miroslav Popovic, Vladimir Kovacevic:
An Approach to Internet-Based Virtual Call Center Implementation. ICN (1) 2001: 75-84

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