"Customer Experience Analytics in Insurance: Trajectory, Service ..."

Gilles Beaudon, Eddie Soulier (2019)

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DOI: 10.1007/978-3-030-11890-7_19

access: closed

type: Conference or Workshop Paper

metadata version: 2020-06-25

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Gilles Beaudon, Eddie Soulier:
Customer Experience Analytics in Insurance: Trajectory, Service Interaction and Contextual Data. ICITS 2019: 187-198

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