"IT-Enabled Role Playing in Service Encounter: Design a Customer Emotion ..."

Yiting Guo et al. (2017)

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type: Conference or Workshop Paper

metadata version: 2024-12-16

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Yiting Guo, Yilin Li, Qiang Wei, Sean Xin Xu:
IT-Enabled Role Playing in Service Encounter: Design a Customer Emotion Management System in Call Centers. ICIS 2017

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