"Service Convenience on Call Centers: Impacts on Repurchase."

João F. Proença, Marisa Fernandes (2015)

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DOI: 10.1007/978-3-319-14980-6_14

access: closed

type: Conference or Workshop Paper

metadata version: 2017-06-04

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João F. Proença, Marisa Fernandes:
Service Convenience on Call Centers: Impacts on Repurchase. IESS 2015: 176-189

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