"Deriving Service Level Agreements from Business Level Agreements - An ..."

Vitor Almeida Barros et al. (2014)

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DOI: 10.5220/0004887202140225

access: closed

type: Conference or Workshop Paper

metadata version: 2020-02-12

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Vitor Almeida Barros, Marcelo Fantinato, Guilherme M. B. Salles, João Porto de Albuquerque:
Deriving Service Level Agreements from Business Level Agreements - An Approach Towards Strategic Alignment in Organizations. ICEIS (3) 2014: 214-225

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