"Forecasting in a Multi-skill Call Centre."

David Millán-Ruiz et al. (2010)

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DOI: 10.1007/978-3-642-13232-2_71

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-14

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David Millán-Ruiz, Jorge Pacheco, José Ignacio Hidalgo, José Luis Vélez:
Forecasting in a Multi-skill Call Centre. ICAISC (2) 2010: 582-589

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