"Psychometric properties of the scale of perceptions regarding the quality ..."

Francisco Solano Cunza Echegaray et al. (2022)

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DOI: 10.1145/3514262.3514287

access: closed

type: Conference or Workshop Paper

metadata version: 2023-09-30

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Francisco Solano Cunza Echegaray, Denis Frank Cunza Aranzábal, Marcos Enrique Flores González, Evelyn Raquel Hernandez Morales, Benjamin Aaron Paredes Guerra:
Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model. IC4E 2022: 585-594

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