"Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence."

Sumanth Balaji et al. (2026)

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DOI: —

access: open

type: Conference or Workshop Paper

metadata version: 2026-04-07

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Sumanth Balaji, Piyush Mishra, Aashraya Sachdeva, Suraj Agrawal:
Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence. EACL (Industry Track) 2026: 193-208

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