Metin Feridun, Peter G. Kropf, Gilbert Babin: Management Technologies for E-Commerce and E-Business Applications, 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2002, Montreal, Canada, October 21-23, 2002, Proceedings. Lecture Notes in Computer Science 2506, Springer 2002, ISBN 3-540-00080-1