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"Evaluating Government Services Based on User Perspective."
Vanessa De Andrade Soares et al. (2019)
- Vanessa De Andrade Soares, Gabriela Yukari Iwama, Vitor Gomes Menezes, Marília Miranda Forte Gomes, Glauco Vitor Pedrosa

, Wander C. M. Pereira da Silva, Rejane Maria da Costa Figueiredo
:
Evaluating Government Services Based on User Perspective. DG.O 2019: 425-432

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