"More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services."

Antje Henriette Annette Janssen, Davinia Rodríguez Cardona, Michael H. Breitner (2020)

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DOI: 10.1007/978-3-030-68288-0_12

access: closed

type: Conference or Workshop Paper

metadata version: 2021-03-02

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Antje Henriette Annette Janssen, Davinia Rodríguez Cardona, Michael H. Breitner:
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services. CONVERSATIONS 2020: 175-189

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