"Customer Service Chatbots: A Qualitative Interview Study into the ..."

Margot J. van der Goot, Laura Hafkamp, Zoë Dankfort (2020)

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DOI: 10.1007/978-3-030-68288-0_13

access: closed

type: Conference or Workshop Paper

metadata version: 2021-02-11

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Margot J. van der Goot, Laura Hafkamp, Zoë Dankfort:
Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers. CONVERSATIONS 2020: 190-204

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