"CJM-ab: Abstracting Customer Journey Maps Using Process Mining."

Gaël Bernard, Periklis Andritsos (2018)

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DOI: 10.1007/978-3-319-92901-9_5

access: closed

type: Conference or Workshop Paper

metadata version: 2023-05-01

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Gaël Bernard, Periklis Andritsos:
CJM-ab: Abstracting Customer Journey Maps Using Process Mining. CAiSE Forum 2018: 49-56

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