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"Developing a Process Quality Improvement Questionnaire - A Case Study on ..."
Robert Heinrich et al. (2011)
- Robert Heinrich, Barbara Paech, Antje Brandner, Ulrike Kutscha, Björn Bergh:

Developing a Process Quality Improvement Questionnaire - A Case Study on Writing Discharge Letters. Business Process Management Workshops (2) 2011: 261-272

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