"Matching Customer Processes with Business Processes of Banks: The Example ..."

Diana Heckl, Jürgen Moormann (2007)

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DOI: 10.1007/978-3-540-75183-0_9

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Diana Heckl, Jürgen Moormann:
Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM 2007: 112-124

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