"A Data-Driven Approach to Predict an Individual Customer's Call Arrival in ..."

Somayeh Moazeni, Rodrigo Andrade (2018)

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DOI: 10.1109/BIGDATACONGRESS.2018.00016

access: closed

type: Conference or Workshop Paper

metadata version: 2020-06-15

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Somayeh Moazeni, Rodrigo Andrade:
A Data-Driven Approach to Predict an Individual Customer's Call Arrival in Multichannel Customer Support Centers. BigData Congress 2018: 66-73

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