"Modeling Customer Satisfaction based on Kano Model from Online Reviews: ..."

Myeong-Seok Oh, Taeyeon Kim, Eun Tack Im (2022)

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DOI: 10.1109/BCD54882.2022.9900513

access: closed

type: Conference or Workshop Paper

metadata version: 2022-10-11

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Myeong-Seok Oh, Taeyeon Kim, Eun Tack Im:
Modeling Customer Satisfaction based on Kano Model from Online Reviews: Focused on Deep Learning Natural Language Processing. BCD 2022: 22-26

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