"Revolutionizing Contact Center Knowledge Management: the Game-Changing ..."

Vladyslav Holubiev et al. (2024)

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DOI: 10.1109/ACIT62333.2024.10712506

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type: Conference or Workshop Paper

metadata version: 2025-03-03

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Vladyslav Holubiev, Bohdan Pushkar, Anton Shevchuk, Roman Mudrak, Oksana Gomotiuk, Nataliia Livitska:
Revolutionizing Contact Center Knowledge Management: the Game-Changing Role of AI Large Language Models and Autonomous Agents in Text Organization and Optimization. ACIT 2024: 778-783

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