Automatic Speech Feature Learning for Continuous Prediction of Customer Satisfaction in Contact Center Phone Calls.

Fri, 01 Jan 2016 00:00:00 +0100

Carlos Segura, Daniel Balcells, Martí Umbert, Javier Arias, Jordi Luque :
Automatic Speech Feature Learning for Continuous Prediction of Customer Satisfaction in Contact Center Phone Calls. IberSPEECH 2016: 255-265