Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process.

Tue, 01 Jan 2008 00:00:00 +0100

Haroun Alryalat, Samer Al Hawari:
Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process. J. Inf. Knowl. Manag. 7(3): 145-157 (2008)