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Business Process Management Journal, Volume 3

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Volume 3, Number 1, 1997

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  - journals/bpmj/MurrayL97
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Mary Ann Murray, Marc P. Lynn:
Business process re-engineering/information system development to improve customer service quality. 9-16
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Peter Kueng, Peter Kawalek:
Goal-based business process models: creation and evaluation. 17-38
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Chung For Choi, Stephen L. Chan:
Business process re-engineering: evocation, elucidation and exploration. 39-63
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Mohamed Zairi:
Business process management: a boundaryless approach to modern competitiveness. 64-80
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Eric Deakins, Hugh H. Makgill:
What killed BPR? Some evidence from the literature. 81-107

Volume 3, Number 2, 1997

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Colin J. Coulson-Thomas:
Process management in a hospital and healthcare context: Evidence of the HOCAPRIT project. 118-132
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  - journals/bpmj/YuW97
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Bing Yu, David T. Wright:
Software tools supporting business process analysis and modelling. 133-150
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Sandie Kappes:
Putting your IDEF0 model to work. 151-161
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Johnny Chu:
Hydro-Electric Corporation's PMLink: A case study of re-engineering through workflow computing. 162-172
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Vipul K. Gupta, Duke Rohe:
Houston Business Process Re-engineering Share Group: a case study. 173-180

Volume 3, Number 3, 1997

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Lars Hvam, Anders Paarup Nielsen, Ole-Christian Bjarnø:
Re-engineering caused by ISO 9000 certification. 192-204
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José-Luis Guerrero-Cusumano, Willem J. Selen:
A comparison of international quality standards: divergence and agreement. 205-217
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David J. Paper:
The value of creativity in business process re-engineering. 218-231
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Martyn A. Ould:
Designing a re-engineering proof process architecture. 232-247
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Angela Clarke, Stan Manton:
A benchmarking tool for change management. 248-255

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