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ORCID40th SIGUCCS 2012: Memphis, TN, USA
- Carol Rhodes, Gordana Brouilette, Gale D. Fritsche, Cindy Stewart:
ACM Proceedings of the SIGUCCS Annual Conference, SIGUCCS '12, Memphis, TN, USA, October 15-19, 2012. ACM 2012, ISBN 978-1-4503-1494-7
1
- Christopher H. King:
Logos: the power of the word in IT support. 1-6 - Jahed Sukhun, Mark Terui:
Partnership between center for online learning (COL) and office of information technology: user support services (OIT-USS). 7-10 - Naomi Fujimura
, Tadatsugu Togawa, Yoshiaki Kasahara, Eisuke Ito:
Introduction and experience with the primary mail services based on their names for students. 11-14 - Janice G. El-Bayoumi:
Evaluating IT service quality using SERVQUAL. 15-22 - Apurva Mehta:
Yes you can: offer a comprehensive set of technologies to enhance teaching and learning. 23-28
2
- Christine L. Vucinich:
A little "more" conversation and practice: training student technology trainers. 29-34 - Blake Adams, Kathy Kral:
Creating a repeatable framework for campus communication. 35-40 - Robin Honken, Kenneth Janz, Zach Boudreau, John Yearous:
Building a sustainable mobile device strategy to meet the needs of various stakeholder groups. 41-48 - Hiroki Kashiwazaki:
Practical uses of cloud computing services in a Japanese university of the arts against aftermath of the 2011 Tohoku earthquake. 49-52 - Jeremy Kim, Jim Denk:
The illusion of one hundred percent uptime. 53-56
3
- Rebecca Klein, Courtney Bentley, Kathryn Fletcher, Chad Fust, Carol Rhodes, Cynthia Sanders, Karen Sirman, Elizabeth Wagnon:
Shaking up traditional training with lynda.com. 57-64 - Ashley Weese:
Student hiring: why not make it an event? 65-70 - Meri Williams, Robert Jackson:
A case study of a phased approach methodology for application development and implementation. 71-76 - Jean Tagliamonte, Jean Y. Ross:
The science of computer allocations. 77-80 - Stephen A. Vieira:
Why virtual desktop at CCRI?: finding sustainability for desktop support. 81-86
4
- Wesley R. Marks:
Helping student employees become members of your organization. 87-90 - Takashi Yamanoue, Kentaro Oda, Koichi Shimozono:
Capturing malicious bots using a beneficial bot and wiki. 91-96 - Thomas J. Mattauch, Rami Hatoum, Hannah W. Pettit:
Building a call center in 2 days: how a world class support center responds to crisis. 97-100
5
- Lisa Brown, Mat Felthousen:
Making the SIGUCCS experience last year-long; how a regional conference became a local chapter. 101-104 - Sean McLane:
What is it with these kids?: a generational insight into student workers and customers. 105-108 - John B. Tyndall:
Building an effective software deployment process. 109-114 - Darren J. Kearney, Joyce Davidson:
Continuous change: a help desk motto. 115-120 - Kenneth Janz, Ken Graetz, Chad Kjorlien:
Building collaborative technology learning environments. 121-126
6
- Christopher Wiggins:
Self-service portal solves the forgotten password dilemma. 127-130 - Mikifumi Shikida, Kanae Miyashita, Mototsugu Ueno, Satoshi Uda:
An evaluation of private cloud system for desktop environments. 131-134 - Malinda Lingwall Husk:
Ink, paper, scissors: experiments in cutting campus printing costs. 135-138 - Kelly Wainwright:
Putting iPads in the hands of faculty. 139-144
7
- David M. Tyler:
Blending military chain of command with the typical it support model to support the largest dormitory in the world. 145-148 - Takashi Yamanoue, Naomi Fujimura, Hideo Masuda, Motonori Nakamura:
An introduction to the special interest group on internet and operation technology (SIG-IOT) of information processing society of Japan. 149-152 - Rachael Cottam, Jeff Goff, Peter Nguyen:
Extending the centralized helpdesk functionality to improve decentralized support. 153-156 - Dan R. Herrick, Lisa Metz, Andrew Crane:
Effective zero-cost help desk software. 157-160 - Dan R. Herrick:
Food and drink in computer labs: why not? 161-164 - Terris B. Wolff:
The USC school of social work faculty technology workshop. 165-168
8
- Kelly Wainwright:
Customer service 101: a refresher for us all. 169-174 - Vijay Anand:
Security challenges in IT infrastructure for cybersecurity curriculum support. 175-180 - Karen J. McRitchie:
Shakin' up your management style. 181-184 - Trevor M. Murphy:
A video support model for liberal arts colleges. 185-188
9
- Jacqueline Palumbo, Matteo Becchi, Sheila Way:
ULearn more: transitioning to a learning management system for staff at American University. 189-192 - Nic Bertino, Andrew Corrales, Allan Chen:
Crafting great user experiences. 193-198 - Mat Felthousen:
Reducing costs, improving service, and extending the life of computers with solid-state drives. 199-202 - Rebecca Klein, Richard Orelup, Matthew Smith:
Google apps for education: Valparaiso University's migration experience. 203-208 - Leonard Mark Williams, Roxann Koch:
transitioning to universal print queue and remote campus distribution of printing and copying services. 209-212
10
- Miranda Carney-Morris, Elizabeth Anne Young:
Getting the most out of your help desk software. 213-218 - Nic Bertino:
Modern version control: creating an efficient development ecosystem. 219-222 - Julio G. Appling:
We're going Google!: making the most of marketing. 223-226 - Kathryn Fletcher:
Fine tuning online faculty development workshops. 227-234
11
- Mo Nishiyama, Lucas Friedrichsen:
Every day is like survival: here, there and everywhere. 235-238 - Kohichi Ogawa, Noriaki Yoshiura:
Operational experiences from the viewpoint of university IT system administrators in the metropolitan area on east Japan great earthquake. 239-244 - Kathy Garramone:
Implementing an online registration process for the IT short course training program. 245-250
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