


default search action
28th ICEIS 2026: Benidorm, Spain - Volume 2
- Joaquim Filipe, Michal Smialek, Alexander Brodsky, Slimane Hammoudi:

Proceedings of the 28th International Conference on Enterprise Information Systems, ICEIS 2026, Benidorm, Spain, May 22-24, 2026, Volume 2. SCITEPRESS 2026, ISBN 978-989-758-834-1
Artificial Intelligence and Decision Support Systems
- Bianca Garcia Martins, Luiz Sergio de Souza, Solange N. Alves Souza

:
Fairness-Conscious Feature Engineering and Clustering for Debt Recovery: Performance, Ethics, and Regulation. 959-965 - Edna Dias Canedo, Stefano Luppi Spósito

, Flávio Garcia Praciano, Thiago L. de Sousa, Paulo Henrique B. Rodrigues, Geraldo Pereira Rocha Filho, Fábio L. L. Mendonça:
Design and Evaluation of a Modular Multilingual RAG Architecture for Trustworthy and Auditable AI Systems: The PrivacyEthical Chat Tool. 966-973 - Rodrigo Guedes de Souza, Luiza Castilho Ereno, Analúcia Schiaffino Morales

, Antonio Carlos Sobieranski, Fabrício Ourique, Alison R. Panisson:
Towards Characterizing Crystal Structures with CNNs. 974-981 - Santiago Sánchez-Sobrino, David Vallejo, Francisco Montero García, Sergio Martínez-Cid, Javier A. Albusac:

Post-Session LLM-Based Analysis of Multi-Role Teleconsultations for Audit and Medical Education. 982-989 - Fernando Soso Girardi, Thiago Paulo Both, Pedro Bilar Montero

, Gabriel Rodrigues da Silva, Francesco Krum, Lauren Nicoloso Casarin, Alencar Machado, Vinícius Maran:
Towards an Assistant for Legal Framing in Agricultural Oversight: A RAG and LLM Chain Approach. 990-997 - Fernanda Bertão Mota, Mateus Coelho Silva:

TrendBot: A Machine Learning Framework for Financial Asset Trend Prediction Using Time-Series Sliding Windows. 998-1005 - Polliana Barelli Trentini, Mateus Coelho Silva:

Neighborhood-Search-Based Path Planning Algorithm Applied to a Python Robotic Simulation Environment with Collision Memory. 1006-1013 - Mayara Gonçalves de Siqueira, Mateus Coelho Silva:

Stigmergic Navigation Using Reactive Potential Fields and Ant Colony Optimization. 1014-1021 - Gabriel Leão, Edward David Moreno, Methanias Colaço Júnior:

Android Malware Detection through Static Analysis Using Machine Learning. 1022-1029 - Vinícius Augusto Alves Santos Mello

, Carlos Basílio Pinheiro, Wladmir Cardoso Brandão:
Mapping Scientific Output to the Sustainable Development Goals (SDGs) via Multilingual Multi-Label Classification. 1030-1037 - Antônio Silva, Andrey R. Pimentel, Tatiana Riechi, Thaís Fogaça:

PRIORI: An Ontology-Based Approach with a Context-Sensitive Chatbot for Classifying Risk and Protective Factors in Child Health. 1038-1044 - Igor R. B. Estrela, Juliany P. Costa, Anselmo Cardoso de Paiva, Aristófanes C. Silva:

Multiclass Classification of Endometriosis in Laparoscopic Images Using Data Augmentation Techniques and Deep Learning. 1045-1052 - Anderson Silva

, Marcos Farias, Joana Silva, Levi Carvalho dos Santos, Patrick Câmara Araujo, Maxwell Pires Silva, Mario Freitas, João de Souza, Filipe Correa Belfort, Davi Viana, Italo Francyles Santos da Silva, João Almeida, Anselmo Cardoso de Paiva, Aristófanes C. Silva, Laura Castro, Luan Sousa:
Urban Tree Species Identification Using Deep Metric Learning-Based Image Retrieval. 1053-1060 - Gabriel Rudan Sales Matos

, José Wellington Franco da Silva, Amanda Drielly Pires Venceslau, José Antônio Fernandes de Macêdo:
A Short Survey on Hybrid and Traditional Evaluation Methods for LLM Outputs. 1061-1068 - Gabriel da Silva Freitas, Bruno Gadelha:

When AI Meets Software Maintenance: Insights from Brazilian Developers. 1069-1076 - Emily Gabriela Costa Ribeiro, Jhones de Sousa Soares, João Marcello Mendes Moreira, João Dallyson Sousa de Almeida, Elaine de Paula Fiod Costa, Aristófanes Corrêa Silva:

Automatic Quality Assessment of Anterior Segment Ophthalmic Images Using Deep Learning Ensemble. 1077-1084 - Bruna Novack, Juliano Buss, Gabriel R. O. Silva, Helida Santos, Giancarlo Lucca, Renata Reiser:

A2-ANFIS: Exploring Triangular Norms for Antecedent Generation in Adaptive Neuro-Fuzzy Inference Systems. 1085-1091 - Morteza Mohammady Gharasuie, Fengjiao Wang, Ravi Mukkamala:

Prediction Sets as a Decision-Support Interface for Critical Classification Tasks. 1092-1098 - Marcel Antunes Raposo, Luciano Silva, Luciana Amorim, Roberto Moraes Cruz:

An AI-Based Tool for Training Facial Emotion Recognition and Production in Patients with Schizophrenia: Development and Preliminary Results. 1099-1107 - Boriana Rukanova, Justin Dauwels, Ger C. M. Koomen, Yao-Hua Tan, Susana Wong-Chan, Frank Janssens, Toni Männistö:

Cross-Border e-Commerce Customs Risk Management: Exploring the Potential of Linking Digital Product Passport Data, X-Ray Scanned Images, and AI. 1108-1116 - Matheus Lopes Raposo Lima, Lisandra de Melo Lima, Hellen Guterres França, Anselmo Cardoso de Paiva, Lisle Faray de Paiva, Jan Egger:

How Well Do LLMs Pass Brazilian Exams? Evaluating AI Performance on the POSCOMP and OAB Bar Examination. 1117-1124 - Ekaterina Mashina

, Florian Wahl:
Leveraging Topic Modeling for Identifying Individual Expertise in Knowledge Management. 1125-1132 - Letícia Ferrari Castanheiro, Everton Castelão Tetila, Danielle Elis Garcia Furuya, João Paulo da Silva, Jayme Garcia Arnal Barbedo, Luciana Alvim Santos Romani, Édson Luis Bolfe:

Cattle Weight Estimation from Dense Point Clouds. 1133-1140 - Diego Duarte Bottero, Joelson Sartori Junior, João Pedro Stone Moreira

, Lizandro de Souza Oliveira, Giancarlo Lucca, Bruno Lopes Dalmazo, Rafael Alceste Berri:
Transformer Attention Modifications and Pre-Aggregation Functions: A Systematic Review. 1141-1148 - Abdellahi Babah, Souhila Arib, Hajer Baazaoui, Ayce Celikel:

A Physics-Informed Decision Support System for Airport Air Quality Management. 1149-1156 - Breno H. N. Andrade, Ricardo A. R. Oliveira:

Robust Agentic AI: An Architectural Framework Using MCP and Deterministic Safety Guardrails in the Context of Mining in Industry 4.0. 1157-1165 - Antony Seabra, Daniel Schwabe, Sérgio Lifschitz:

A Survey of LLM-Based Question Answering Architectures and the Role of Semantics in Enterprise Decision Support Systems. 1166-1173 - Cecília Botelho, Gabriel Rosa de Oliveira Silva, Eduard Buss, Giancarlo Lucca, Hélida S. Santos, Adenauer C. Yamin, Renata Reiser, Lizandro de Souza Oliveira:

A Systematic Literature Review on Classical Data Encoding Strategies for Hybrid Quantum Machine Learning. 1174-1181 - Patrick B. N. Alvim, Jonathan C. F. da Silva, Vicente J. P. Amorim, Pedro S. O. Lazaroni, Mateus Coelho Silva, Ricardo A. R. Oliveira:

A Sensor-Based Multi-Agent Ecosystem for Biomechanical Analysis: A Framework for Sensor Fusion, Digital Twins, and Autonomous Agent Reasoning. 1182-1189 - Simone C. dos Santos, Alixandre F. Santana, Caio Gusmão, Diego Calixto, Eduardo Teles, José Nascimento, Júlia Fragoso, Júlio Bem, Vinícius Marçal:

The Impact of Artificial Intelligence on Organizational Innovation Initiatives: A Systematic Mapping Study. 1190-1197 - Caio Grasso, Pedro Guedes

, Pedro H. G. Coelho, José Franco Machado do Amaral, Thiago M. Carvalho, Michel Pompeu Tcheou:
Fusion of Visual Signal Representations via Multi-Head Attention for Spectrogram Classification. 1198-1204 - Lewis Moore, Joanna I. Olszewska:

GenAI-Content Explainable Detection System. 1205-1216 - Abdolreza Roshani

:
Multi-Sided Assembly Line Balancing Problem with Assignment Restrictions. 1217-1222 - Evelyn Zuidema-Tempel, Ralf Kleijkers, Konrad Schneidenbach, Senem Yazici:

Generative AI in Action: Use Cases, Challenges, and Enablers for SMEs in the High-Tech Manufacturing Industry in the Netherlands. 1223-1230 - Pierre Lotte, André Péninou, Olivier Teste:

COVADISE: Cover Based Anomaly Detection in Multi-Variate Time Series. 1231-1238 - Andrey V. S. Souza, Bruno Lopes Dalmazo, Giancarlo Lucca, Eduardo N. Borges, Richard F. Pinto, Fabian Corrêa Cardoso, Viviane L. D. de Mattos, Rafael A. Berri:

Impact of Feature Selection and Genetic Algorithms on Machine Learning Performance for Intraday Financial Trend Prediction. 1239-1246 - Bilel Elayeb, Michaël Lecointre, Maher Jridi:

Industrial Waste Reduction Applications of Artificial Intelligence: Progress, Challenges, and Future Directions. 1247-1255 - Chara Tsirka, Vaios Stergiopoulos, Eleni Tousidou, Michael Vassilakopoulos, Antonio Corral:

Semantic Retrieval for the Reviewer Assignment Problem: An Evaluation of Transformer-Based Language Models. 1256-1263 - Andrew Mendonça Alaniz, Graçaliz Pereira Dimuro, Bruno Lopes Dalmazo:

Detection of Spoofing Attacks in Medical IoT Devices Based on the Adaptive Neuro-Fuzzy Inference System. 1264-1271 - Joanna I. Olszewska:

MOHICAN: Smart Cipher Algorithm for Secure Computational Face. 1272-1279 - Marco Wölfel, Adrian Pfleiderer, Bernhard Bauer:

A Holistic Agent-Based Approach: Combining Data Architectures and Job-Shop Scheduling. 1280-1291 - Kelwin Efrain Bagnhuk da Silva, Adriano Fiorese:

A Hybrid Multicriteria Decision Method Using AHP and PROMETHEE II for Serverless Provider Selection. 1292-1299
Information Systems Analysis and Specification
- Thiago Paulo Both, Diones de Vargas Dutra, Pedro Bilar Montero

, Fernando Soso Girardi, Francesco Krum, Gabriel Vieira Casanova, Alencar Machado, Vinícius Maran:
Automated Code Review with LLMs: A Comparative Study of Recent Models in CI/CD Pipelines. 1305-1316 - Silvio Fernando Angonese, Renata Galante:

ODMD: An Ontology-Driven Method for Metapath Design in Heterogeneous Graphs. 1317-1328 - Raquel C. Martins, José L. F. da Silva Junior, Michel S. Soares:

Human Factors in Agile Methodologies: A Survey Analysis. 1329-1339 - Raiane Eunice S. Fernandes, Fábio Gomes Rocha, Rheidner Achiles Couto S. Fernandes:

A Systematic Mapping of Large Language Models for Improving Natural Language Software Requirements. 1340-1351 - Rafael Santos Silva, Rodrigo Rebouças de Almeida, Wylliams Barbosa Santos:

Hybrid Prioritization of Self-Admitted Technical Debt and Static Code Analysis: A Multiple-Case Study. 1352-1364 - Gabriel Leoni Duarte, Matheus Carreira Andrade, Clarisse Midori Yoshimura Torres, Gilberto Vaughan, Raghuvir Krishnaswamy Arni, Vitoria Zanon Gomes, Geraldo Francisco Donegá Zafalon:

Parallelism Techniques with GPUs for Viral Variant Analysis. 1365-1376 - Rafael Takeguma Goto, Helena Carvalho Leal, Methanias Colaço Júnior, Glauco de Figueiredo Carneiro:

A Sentiment Analysis Study Based on LLMs of an Open Source Software Project. 1377-1388 - Eduardo Bulling Couto, Gilleanes T. A. Guedes, Paulo Silas Severo de Souza, Ricardo Ferreira Vilela, Pedro Henrique Dias Valle, Ana Carolina Oran, Williamson Silva:

Does Gamification in Requirements Engineering Work? An Updated and Extended Systematic Literature Review. 1389-1400 - Pietro Piva Vieira

, Bruno Lopes Dalmazo, Rodrigo Brandão Mansilha:
RouteBastion: Proposal and Performance Evaluation of a Unified API Broker for Vehicle Routing Problems. 1401-1410 - Luiz Felipe Cirqueira dos Santos, Mariano Florencio Mendonça, Marcus Vinicius Santana Silva, Shexmo Richarlison Ribeiro dos Santos, Edmir Queiroz, Fabio Gomes Rocha:

Microfrontend: A Survey on Industry Practices. 1413-1422 - Valdemar Vicente Graciano Neto, Mohamad Kassab, Diana Lorena Santos, Andrey Gonçalves França, Edson OliveiraJr, Rafael Z. Frantz, Ahmad Mohsin, Marcos Kalinowski:

Software Architecting in the Brazilian Industry: Results of a Prior Survey. 1423-1430 - Manoel Valerio da Silveira Neto

, Andreia Malucelli, Sheila S. Reinehr:
A Subway Map of Software Architecture: A Multivocal Review and Visual Framework. 1431-1442 - Yuri Feitosa Negócio, Juliana Dantas R. V. de Medeiros, Nadja da Nobrega Rodrigues:

A Recommender System for Automated Security Threat Elicitation in Enterprise Information Systems. 1443-1450 - Luís Henrique Salomão Lobato, Adriano Mauro Cansian, Marcelo Zanchetta do Nascimento, Guilherme Freire Roberto, Sérgio Augusto Pelicano Júnior, Leandro Alves Neves:

Image Reshaping of Lexical and DNS Features for Malicious Domain Classification: A Stacking Ensemble Based on Visual, Textual and Tabular Models. 1451-1458 - Eric Fernandes Monteiro, Afonso Sales:

Simulation-Based Performance Specification and Sizing for Enterprise Search Systems. 1459-1467 - Julia Engels Adame, Felipe Sphair, Maria Lydia Fioravanti, Regina Fabia Lopes de Albuquerque, Leo Natan Paschoal

:
Preliminary Evidence on the Use of LLMs in Software Project Management Activities. 1468-1475 - Maria Lydia Fioravanti, Julia Engels Adame, Felipe Gabriel de Souza Sphair, Regina Fabia Lopes de Albuquerque, Leo Natan Paschoal

:
Unveiling the Use of Large Language Models in Software Project Management: A Systematic Mapping Study. 1476-1487 - Cauã Roca Antunes

, Mara Abel, João Cesar Netto:
Representing Dispositions with Vectors: A Case in Natural Gas Adsorption in Petroleum Production. 1488-1495 - Leo Natan Paschoal

, Tayana Conte, Simone do Rócio Senger de Souza:
XFrameTool: A Supporting Tool for Experimental Frameworks. 1496-1503 - José Palazzo Moreira de Oliveira:

Large Language Models in Information Systems Engineering. 1504-1512 - Felipe Sonntag Manzoni, Leonardo Carneiro Marques, Camilla Rosas Gomes, Rayssa Campos dos Reis, Ana Carolina Oran Rocha:

Structuring a Development Process for AI/ML Projects: A Look into Industry Driven Issues. 1513-1521 - Martin Ströher, Thaís Schäfer Luiz, Eduardo Roemers-Oliveira, Lucas Valadares Vieira, Fábio Herbert Jones, Luiz Fernando De Ros, Mara Abel:

LLM-Driven Ontology Learning: From Term Extraction to Upper-Level Categorization for Building Information System Models. 1522-1529 - José L. F. da Silva Junior, Raquel C. Martins, Michel S. Soares:

Comparison between Object-Oriented Metrics for Software Maintenance. 1530-1539 - Silvia Lucia Borowicc

, Wesley Lourenço Barbosa, Solange Nice Alves-Souza
:
Collaborative Construction of Domain Ontologies Supported by Evidence-Grounded Large Language Models. 1540-1551 - Nestori Syynimaa:

Inside Hackers' Minds: A Qualitative Study of Offensive Security Tool Developers. 1552-1560 - Jone Correia, Luis Rivero, Davi Viana:

A Framework for Sustainability and Code Smells Identification. 1561-1569 - Anna Beatriz Marques, Sérgio Barbosa Filho, Amanda Oliveira de Sousa, Angelina Sousa, Rhenara A. Oliveira, José Florencio de Queiroz Neto, José Antônio Fernandes de Macêdo, Rossana M. C. Andrade:

Model-Based Requirements Engineering for Data Science: Adapting the REMO Technique to Derive User Stories from BPMN Models. 1570-1577 - Fadwa Rhorba, Driss Allaki, Mohamed Dahchour:

Agile Project Management: A Comparative Analysis of Learning Strategies for User Story Decomposition and Task Dependency Identification. 1578-1588 - Cassio Ceolin Júnior, Bhruno Roan Leifheit, João Paulo Merlugo Ferreira, Paulo Silas Severo de Souza, Gilleanes T. A. Guedes, Ricardo Ferreira Vilela, Pedro Henrique Dias Valle, Williamson Silva:

From Fiction to Requirements: Transforming Speculative Ideas into Game Requirements. 1589-1596 - Giulia Campos de Oliveira, Jorge Marques Prates, Rogério Eduardo Garcia:

Self-Admitted Technical Debt across Multiple Software Versions: A Study on the COVID-19 Pandemic and Development Activity. 1597-1604 - Belmondo R. A. Junior, Rossana M. C. Andrade, Valéria L. L. Dantas, Rainara M. Carvalho, Tales Paiva Nogueira, Marcio E. F. Maia:

Milestone: A Neural Network Based Framework to Continuous Monitoring and Evaluation of Performance in Self-Adaptive Systems. 1605-1612 - Dorothea Schneider, Mauritz Mälzer, Steffen Ihlenfeldt:

From Information to Application: Usable Technological Design (UTD) for Innovation Decision-Making. 1613-1624 - Marilia Cristina Sassim Jesus, Edna Dias Canedo, Daniel Alves da Silva, Guilherme Fay Vergara, Paulo Tadeu Moreira Saldanha, Fábio Lúcio Lopes de Mendonça:

A Governance-Oriented Structured Diagnostic Approach for Budgetary Process Improvement: Evidence from a Brazilian Electoral Court. 1625-1632 - Amadou Sienou:

MOTIVE Gateway: Architectural Enforcement of AI Governance for Enterprise LLM Integration. 1633-1640 - Laryssa Ribeiro Oliveira, Alinne Souza, Williamson Silva, Thiago D. Cordeiro:

Requirements Engineering in E-Government Portal Development: A Systematic Mapping Study. 1641-1648 - Evilásio Costa Junior, Fabiana Gomes Marinho, Artur Moraes, Erisson Nunes, Bárbara Ferreira, Sarah Pimentel, Letícia Rodrigues, Lara Braga, Wendley Souza da Silva, Rossana M. C. Andrade, Miguel Franklin de Castro:

Aligning Requirements Engineering and Design Teams: An Industrial Experience Report. 1649-1656 - Diego J. Santos, Michel S. Soares:

Design of Automotive Embedded Systems Using SysML and UML: A Case Study on Window Control. 1657-1664 - Pedro José C. de Almeida

, Davi Moljo Domingues, Regina Braga, José Maria N. David, Bárbara de Melo Quintela:
Explainable AI (XAI) in Decision Support for Mitigating Carbon Emissions in Agriculture: A Systematic Review. 1665-1672
Software Agents and Internet Computing
- Andre Reges Souza Meira, Edward David Moreno, Calebe Conceição:

AI Applications on RISC-V and ARM Architectures: A Focus on Fog Computing, Edge Computing, and IoT. 1677-1685 - Loyane Mota Fernandes, Stefano Luppi Spósito, Fábio Lúcio Lopes de Mendonça, Edna Dias Canedo:

Data Security Challenges in the Quantum Computing Transition: Privacy Implications for the Brazilian Public Sector. 1689-1699 - Luiz Henrique Ferreira E. Pereira

, Stefano Luppi Spósito
, Fábio Lúcio Lopes de Mendonça, Edna Dias Canedo:
Privacy and Artificial Intelligence in Brazil: An Analysis of Bill 2, 338/2023 and Its Complementarity with the LGPD. 1700-1710 - Mariana Almeida Faustino

, Leo Natan Paschoal
, Pedro Henrique Dias Valle:
Instruments and Artifacts for Evaluating Educational Chatbots. 1711-1722 - Lucas Silva Couto

, Rodrigo Calvo, Rodrigo Clemente Thom de Souza, Marcos Aurélio Domingues:
An Empirical Comparison of CNN and ViT Features for Visually-Aware Fashion Recommendation. 1723-1730 - Lincoln Balbiano Pereira, Gilleanes Thorwald Araujo Guedes, Williamson Silva:

Systematic Mapping Study on Requirements Negotiation Techniques: An Update and Extension. 1731-1738
Human-Computer Interaction
- Vanessa Matias Leite, Marcelo Morandini:

A Review on the Integration of Usability and Scrum in Software Development. 1743-1754 - Gustavo Machado de Freitas

, Cesar Tadeu Pozzer, Lisandra Manzoni Fontoura:
Architectures and Frameworks for Collaborative XR Spaces: A Systematic Literature Review. 1755-1766 - Sérgio Cavalcante, Edierley Messias, Erick Ribeiro, Ana Carolina Oran:

Last Flight of Maverick: An Exploratory Qualitative Interview Study of GitHub Copilot Use in Software Development Team. 1767-1775 - Antônio Silva, Andrey R. Pimentel, Tatiana Riechi, Thaís Fogaça, Marta Ferreira:

Chatbot Design: A Systematic Literature Review. 1776-1787 - Ganiyat Saleeman, Ana Carolina Oran, Bruno Gadelha:

SmartPATHY: A Prompt-Based Methodology for Empathy-Aligned Persona Generation with Large Language Models. 1788-1799 - Kristina Magylaite, Rimantas Butleris:

Integrating Gamification and Usability: A Framework for Usability Recommendations for Gamified Systems. 1800-1811 - Wladimir A. P. Neves, Angelica Dias, António Correia

, Daniel Schneider:
Nudging Away from Online Extremism: A Review of Digital Nudges as Tools for Polarization De-Escalation. 1812-1823 - Gabriel Di Domenico, Gustavo Machado de Freitas

, Lisandra Manzoni Fontoura, Cesar Tadeu Pozzer:
Improving Interaction with Physical Objects in AR Assembly Training through Spatial Synchronization. 1824-1834 - Letícia Gomes Macedo, Marcelo Medeiros Eler:

A Set of Good Practices for Accessible Product Management. 1837-1844 - Gustavo Machado de Freitas

, Natan Luiz Paetzhold Berwaldt, Gabriel Di Domenico, Lisandra Manzoni Fontoura, Cesar Tadeu Pozzer:
Temporal SWIM: A Technique for VR Temporal Navigation Avoiding Loss of Context. 1845-1852 - Gabriel Borges da Conceição, Edna Dias Canedo:

When Awareness Is Not Enough: An Experimental Study on Human Susceptibility to Phishing. 1853-1864 - Gabriela Birnfeld Kurtz, Erick B. Machado, Vinícius Ross W. dos Santos, Gabriel C. Bremm, Gabriel Z. Souza, Isabel H. Manssour, Roberto Tietzmann, Milene Selbach Silveira:

The Oscar Goes to: Controversy? Analyzing Toxicity and Emotional Intensity During the Oscars on YouTube Live Comments. 1865-1872 - Felipe Pritsch Fahrion, Afonso Sales, Rafael Chanin, Nicolas Nascimento, Leonardo Brenner:

A Set of Evidence-Based Design Principles for AI-Supported Decision Making in Scrum Retrospectives. 1873-1881 - Andrea Judice, Marcelo Judice, Glauco Vitor Pedrosa, Rejane Figueiredo:

Digital Inclusion of Older Adults: Challenges and Solutions for Brazilian Government Platforms. 1882-1889 - Davi Bezerra Macêdo Santos, Aliane Loureiro Krassmann, Leo Natan Paschoal

:
An Analysis of User Experience in Customer Service Chatbot Interactions Using the UEQ. 1890-1901

manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.


Google
Google Scholar
Semantic Scholar
Internet Archive Scholar
CiteSeerX
ORCID













