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4. I3E 2004: Toulouse, France
- Winfried Lamersdorf, Volker Tschammer, Stéphane Amarger:

Building The E-Service Society: E-Commerce, E-Business, and E-Government -IFIP 18th World Computer Congress TC6/TC8/TC11 4th International Conference on E-Commerce, E-Business, E-Government (I3E 2004), 22-27 August 2004, Toulouse, France. IFIP 146, Kluwer / Springer 2004, ISBN 1-4020-8154-5
E-Government Models and Processes
- Amauri Marques da Cunha, Paulo Mendez Costa:

Towards Key Business Process for E-Government . 3-21 - Hugo Cesar Hoeschl, Tânia C. D'Agostini Bueno, Andre Bortolon, Eduardo da Silva Mattos, Marcelo S. Ribeiro, Irineu Theiss, Ricardo Miranda Barcia:

An Intelligent Search Engine for Electronic Government Applications for the Resolutions of the United Nations Security Council. 23-41 - Maria Wimmer, Roland Traunmüller:

Knowledge in E-Government: Enhancing Administrative Processes with Knowledge. 43-64
E-Governance
- Thais Helena Bigliazzi Garcia, Cláudia Diaz Pomar, Hugo Cesar Hoeschl:

Democracy in the Electronic Government Era. 67-76 - Lucia Vilela Leite Filgueiras, Plinio Thomaz Aquino Jr., Vera Tokairim, Carlos Torres, Iara Barbarian:

Usability Evaluation as Quality Assurance of E-Government Services: The E-Poupatempo Case. 77-87 - Reinhard Riedl:

Rethinking Trust and Confidence in European E-Government Linking the Public Sector with Post-Modern Society. 89-108
M-Commerce
- Per E. Pedersen, Leif B. Methlie:

Exploring the Relationship between Mobile Data Services - Business Models and End-User Adoption. 111-130 - Thomas Lindner, Lothar Fritsch, Kilian Plank, Kai Rannenberg:

Exploitation of Public and Private WiFi Coverage for New Business Models. 131-148 - Chihab BenMoussa:

Supporting Salespersons through Location Based Mobile Applications and Services. 149-167
Service Provisioning
- Henry Nordström, Markku Sääksjärvi:

Application Service Provisioning as a Strategic Network - Evaluation of a Failed ASP Project. 171-186 - Bob Sugden, Rob Wilson

:
Electronic Transmission of Prescriptions - An Evaluation of the Technical Models Used in the English ETP Pilots 2002. 187-202
Building the E-Service Society
- Anna Moberg, Birger Rapp, Charlotte Stoltz, Reima Suomi:

On Locations of Call Centres - An Illustration from Two Rural Regions in Sweden and Finland. 203-223
Purchase and Payment
- Hao Wang

, Heqing Guo:
Fair Payment Protocols for E-Commerce. 227-245 - Antonis Ramfos

, Stamatis Karnouskos, András Vilmos, Balázs Csik, Petra Hoepner, Nikolaos Venetakis:
SEMOPS: Paying with Mobile Devices. 247-261
E-Business Architectures and Processes
- Ivo José Garcia dos Santos, Edmundo R. M. Madeira:

VM-FLOW: Using Web Services Orchestration and Choreography to Implement a Policy-based Virtual Marketplace. 265-285 - Christian Zirpins, Giacomo Piccinelli:

Evolution of Service Processes by Rule Based Transformation. 287-305 - Neil Paiva Tizzo, José Renato Borelli, Manuel de Jesus Mendes, Luciano Lançia Damasceno, Aqueo Kamada, Adriana Maria C. M. Figueiredo, Marcos Antônio Rodrigues, Souza G.:

Service Composition Applied to E-Government. 307-326
Infrastructures and Marketplaces
- Tobias Baier, Christian Philip Kunze:

Identity-Enriched Session Management. 329-342 - Janice M. Burn:

Virtual Communities for SMEs: A Cautionary Tale of an Electronic Marketplace. 343-358 - Yezekael Hayel, Laura Wynter, Parijat Dube:

Analysis of a Yield Managementmodel for on Demand Computing Centers. 359-372
Value Chain Management
- Martin Barnett, Paul Alexander:

The Seven-Step Model for E-Grocery Fulfilment. 375-394 - Janice M. Burn, Colin G. Ash:

E-Business Governance: A Co-Evolutionary Approach to E-Business Strategy Formulation. 395-411 - Zoran Milosevic, Peter F. Linington, Simon Gibson, Sachin Kulkarni, James B. Cole:

Inter-Organisational Collaborations Supported by E-Contracts. 413-429
E-Business Models
- Jukka Heikkilä, Marikka Heikkilä, Jari Lehmonen:

Joint Development of Novel Business Models. 433-453 - Dirk Deschoolmeester, Evelyne Vanpoucke, Peter Willaert:

Drivers and Barriers for E-Business: Evolution over Time and Comparison between SMEs and Large Companies. 455-473 - Jonna Järveläinen:

Perceived Usefulness and Ease-of-Use Items in B2C Electronic Commerce. 475-489

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