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11th ePart 2019: San Benedetto Del Tronto, Italy
- Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas J. Lampoltshammer, Barbara Re:

Electronic Participation - 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Lecture Notes in Computer Science 11686, Springer 2019, ISBN 978-3-030-27396-5
eParticipation Developments
- Marius Rohde Johannessen

, Lasse Berntzen:
A Decade of eParticipation Research - An Overview of the ePart Conference 2009-2018. 3-14 - Titiana Petra Ertiö

, Pekka Tuominen
, Mikko Rask
:
Turning Ideas into Proposals: A Case for Blended Participation During the Participatory Budgeting Trial in Helsinki. 15-25 - Tiago Silva

, António F. Tavares
, Mariana Lameiras
:
'Trendy' Cities: Exploring the Adoption of Different Types of Social Media by Portuguese Municipalities. 26-34 - Michael Sachs, Judith Schossböck

:
Acceptance of Tools for Electronic Citizen Participation. 35-46
Digital Transformations
- Colin van Noordt

, Gianluca Misuraca:
New Wine in Old Bottles: Chatbots in Government - Exploring the Transformative Impact of Chatbots in Public Service Delivery. 49-59 - Shefali Virkar

, Noella Edelmann, Nicole Hynek, Peter Parycek, Gerald Steiner, Lukas Zenk
:
Digital Transformation in Public Sector Organisations: The Role of Informal Knowledge Sharing Networks and Social Media. 60-72 - Helena Kõrge, Regina Erlenheim, Dirk Draheim

:
Designing Proactive Business Event Services - A Case Study of the Estonian Company Registration Portal. 73-84
Crisis and Emergency Management
- Sofie Pilemalm

:
ICT-Enabled Citizen Co-production in Excluded Areas - Using Volunteers in Emergency Response. 87-101 - Monika Magnusson

, Geir Ove Venemyr, Peter Bellström
, Bjørn Tallak Bakken:
Digitalizing Crisis Management Training. 102-113
User Perspectives
- Bettina Distel

, Ida Lindgren
:
Who Are the Users of Digital Public Services? - A Critical Reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research. 117-129 - Arie Purwanto

, Anneke Zuiderwijk
, Marijn Janssen:
Citizens' Motivations for Engaging in Open Data Hackathons. 130-141 - Marcelo Henrique de Araujo

, Nicolau Reinhard
:
Substituting Computers for Mobile Phones? An Analysis of the Effect of Device Divide on Digital Skills in Brazil. 142-154 - Marie Anne Macadar

, Gabriela Viale Pereira
, Fernando Bichara Pinto:
The Role of eParticipation in the Expansion of Individual Capabilities. 155-166

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