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8. EGOV 2009: Linz, Austria
- Maria A. Wimmer, Hans Jochen Scholl, Marijn Janssen, Roland Traunmüller:

Electronic Government, 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings. Lecture Notes in Computer Science 5693, Springer 2009, ISBN 978-3-642-03515-9
Reflecting E-Government Research
- Hans Jochen Scholl

:
Profiling the EG Research Community and Its Core. 1-12 - Nusa Erman, Ljupco Todorovski:

Mapping the E-Government Research with Social Network Analysis. 13-25 - Maria A. Wimmer, Melanie Bicking:

Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning. 26-39
Administrative Reform and Public Sector Modernization
- Rahul De':

Caste Structures and E-Governance in a Developing Country. 40-53 - Mohammed Shahadat Uddin

, Liaquat Hossain:
Towards Coordination Preparedness of Soft-Target Organisation. 54-64 - Nitesh Bharosa

, Bart van Zanten, Marijn Janssen
, Martijn Groenleer
:
Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations. 65-75 - Anders Persson, Göran Goldkuhl:

Joined-Up E-Government - Needs and Options in Local Governments. 76-87 - Arild Jansen, Einar Løvdal:

Can ICT Reform Public Agencies?. 88-102 - Jeppe Agger Nielsen

, Rony Medaglia
, Kim Normann Andersen:
Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT. 103-114 - Jörg Becker

, Björn Niehaves, Andreas Krause:
Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations. 115-126
Performance Management and Evaluation
- Maddalena Sorrentino

, Raffaella Naggi, Pietro Luca Agostini:
E-Government Implementation Evaluation: Opening the Black Box. 127-138 - Babis Magoutas, Gregoris Mentzas

:
Refinement, Validation and Benchmarking of a Model for E-Government Service Quality. 139-150 - Mauricio Solar

, Hernán Astudillo
, Gonzalo Valdes
, Marcelo Iribarren, Gastón Concha:
Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model. 151-162 - Xenia Papadomichelaki, Gregoris Mentzas

:
A Multiple-Item Scale for Assessing E-Government Service Quality. 163-175 - Jörg Becker

, Philipp Bergener, Michael Räckers:
Process-Based Governance in Public Administrations Using Activity-Based Costing. 176-187 - Frank Hogrebe, Nadine Blinn, Markus Nüttgens:

Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services. 188-197 - Hanne Sørum, Rony Medaglia

, Kim Normann Andersen:
Assessment of Website Quality: Scandinavian Web Awards Right on Track?. 198-209 - Long Wang, Justus Bross, Christoph Meinel:

Post Recommendation in Social Web Site. 210-221
Aspects in Government-To-Citizen Interactions
- Willem Pieterson

, Marije Teerling
:
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. 222-233 - Anne Fleur van Veenstra, Arre Zuurmond:

Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments. 234-244 - Björn Niehaves, Robert Malsch:

Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM. 245-256 - Victor Bekkers, Rebecca Moody:

Visual Culture and Electronic Government: Exploring a New Generation of E-Government. 257-269 - Rex Arendsen, Marc J. ter Hedde:

On the Origin of Intermediary E-Government Services. 270-281 - Karin Furuli, Svein Ølnes:

Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal. 282-292 - Jurjen Jansen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, Jan van Dijk:

The State of Client-Centered Public Service Delivery in the Netherlands. 293-304 - Anna Saiti

, Georgia Prokopiadou:
Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education. 305-316
Building Blocks in E-Government Advancements
- Boriana Rukanova, Rolf T. Wigand, Yao-Hua Tan:

From National to Supranational Government Inter-Organizational Systems: An Extended Typology. 317-327 - Pavel Shvaiko, Adolfo Villafiorita

, Alessandro Zorer, Lourino Chemane, Teotónio Fumo, Jussi Hinkkanen:
eGIF4M: eGovernment Interoperability Framework for Mozambique. 328-340 - Yannis Charalabidis, Fenareti Lampathaki

, Dimitris Askounis:
Metadata Sets for e-Government Resources: The Extended e-Government Metadata Schema (eGMS+). 341-352 - Gian Luigi Albano, Federico Dini, Roberto Zampino:

Bidding for Complex Projects: Evidence from Italian Government's Acquisitions of IT Services. 353-363 - Chien-Chih Yu

:
Role-Based and Service-Oriented Security Management in the E-Government Environment. 364-375 - Jianwei Liu, Yao-Hua Tan, Joris Hulstijn

:
IT Enabled Risk Management for Taxation and Customs: The Case of AEO Assessment in the Netherlands. 376-387 - Arne Tauber, Thomas Rössler:

Professional Presentation in Austrian E-Government. 388-398 - Jörg Becker

, Philipp Bergener, Lukasz Lis, Björn Niehaves:
Explaining the Behavioral Intention towards BI Implementation in Public Administrations - A Principal-Agent Theory Approach. 399-411

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