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3. EGOV 2004: Zaragoza, Spain
- Roland Traunmüller:

Electronic Government: Third International Conference, EGOV 2004, Zaragoza, Spain, August 30 - September 3, 2004, Proceedings. Lecture Notes in Computer Science 3183, Springer 2004, ISBN 3-540-22916-7
Introduction
- Roland Traunmüller, Maria Wimmer:

e-Government: The Challenges Ahead. 1-6
e-Democracy
- Anders R. Olsson:

Electronic Democracy and Power. 7-14 - Zoë Masters, Ann Macintosh, Ella Smith:

Young People and e-Democracy: Creating a Culture of Participation. 15-22 - Øystein Sæbø, Hallgeir Nilsen:

The Support for Different Democracy Models by the Use of a Web-Based Discussion Board. 23-26 - Wichian Chutimaskul, Suree Funilkul:

The Framework of e-Democracy Development. 27-30 - Peter Mambrey:

Networked ICT to Foster e-Democracy? 31-35
Interoperability
- Luis Guijarro:

Analysis of the Interoperability Frameworks in e-Government Initiatives. 36-39 - Efthimios Tambouris, Konstantinos A. Tarabanis

:
An Overview of DC-Based e-Government Metadata Standards and Initiatives. 40-47 - Beryl Bellman, Felix Rausch:

Enterprise Architecture for e-Government. 48-56 - Ralf Klischewski:

Information Integration or Process Integration? How to Achieve Interoperability in Administration. 57-65 - Christos Kalloniatis, Evangelia Kavakli, Stefanos Gritzalis:

Security Requirements Engineering for e-Government Applications: Analysis of Current Frameworks. 66-71 - Maria-Teresa Sagri, Daniela Tiscornia:

Semantic Lexicons for Accessing Legal Information. 72-81 - Norbert Benamou, Alain Busson, Alain Keravel:

Impact of e-Government Interoperability in Local Governments. 82-87
Process Management
- Aljosa Pasic

, Anne-Marie Sassen, Alicia Garcia:
e-Government Intermediation. 88-92 - Silke Palkovits, Andreas Rapp:

Comprehensive Process Management in Public Administrations - A Case Study. 93-96 - Michel R. Klein:

Government Support for Energy Saving Projects. 97-101
Technical Issues
- Nikolaus Augsten, Michael H. Böhlen, Johann Gamper:

Reducing the Integration of Public Administration Databases to Approximate Tree Matching. 102-107 - Peter Regner, Thomas Wiesinger, Josef Küng, Roland R. Wagner:

Software Acquisition Based on Business Models. 108-111 - Margit Scholl, Sabine Schröter:

Customer Support for Job Learning on Demand. 112-115
e-Voting
- Alexandros Xenakis

, Ann Macintosh:
Levels of Difficulty in Introducing e-Voting. 116-121 - Alexander Prosser, Robert Kofler, Robert Krimmer, Martin Karl Unger:

Implementation of Quorum-Based Decisions in an Election Committee. 122-127
Services, Processes, General Assistance
- Luciano Batista

, Peter Kawalek:
Translating Customer-Focused Strategic Issues into Operational Processes Through CRM - A Public Sector Approach. 128-133 - Juha Hintsa, Dietmar Jost:

Impact Analysis of Two World Custom Organization Technical Instruments - Customs Data Model and Unique Consignment Reference - On Customs Operations and Performance: Survey at 18 Customs Administrations. 134-137 - Eugène Loos:

Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation. 138-143 - Erich Schweighofer:

An e-Government Interface for the Director-General - Or: How to Support Decision Makers with an Electronic Chief Secretary? 144-149
Empowering the Regions
- Marija Burinskiene, Vitalija Rudzkiene:

Presentation Strategy of Data Analysis and Knowledge for Web-Based Decision Support in Sustainable Urban Development. 150-155 - Sara Eriksén, Annelie Ekelin, Pirjo Elovaara, Christina Hansson, Jeff Winter:

What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden? 156-163 - Helle Zinner Henriksen:

The Diffusion of e-Services in Danish Municipalities. 164-171 - Enrico Ferro

, Marco Cantamessa, Emilio Paolucci
:
Economies of Scale in e-Government: Time for Evidence. 172-177
Methods and Tools
- Åke Grönlund

:
State of the Art in e-Gov Research - A Survey. 178-185 - Elisabeth Davenport, Keith S. Horton:

A Social Shaping Perspective on an e-Governmental System(ic) Failure. 186-193 - Ignacio J. Martinez-Moyano, J. Ramón Gil-García:

Rules, Norms, and Individual Preferences for Action: An Institutional Framework to Understand the Dynamics of e-Government Evolution. 194-199 - Rex Arendsen, Tom M. van Engers:

Reduction of the Administrative Burden: An e-Government Perspective. 200-206
G2G Collaboration
- Luiz Antonio Joia

:
An Unsuccessful G2G Endeavor in Brazil. 207-210 - Sheng Zhang, Fillia Makedon, James Ford, Calliope Sudborough, Lin Ai, Sarantos Kapidakis, Vangelis Karkaletsis, Euripidis N. Loukis:

An International Trade Negotiation Framework for e-Government. 211-217 - Nikos I. Karacapilidis

, Euripidis N. Loukis, Stavros Dimopoulos:
A Web-Based System for Supporting Structured Collaboration in the Public Sector. 218-225 - Mariangela Contenti, Alessandro Termini, Massimo Mecella, Roberto Baldoni:

Supporting Inter-administration Cooperation: The EU-PUBLI.com Approach. 226-233 - Marcel Hoogwout, Robbin te Velde:

Digital Building Permit Application: A Feasibility Study for a Shared Services Solution in the Netherlands. 234-239 - Alexandros Xenakis, Ann Macintosh:

G2G Collaboration to Support the Deployment of e-Voting in the UK: A Discussion Paper. 240-245 - Ullrich Bartels, Frank Steimke:

How to Modernize the People Registration Process: Experiences in the Leading e-Government Project in Germany. 246-249 - Franco Arcieri, Fabio Fioravanti

, Enrico Nardelli, Maurizio Talamo:
Reliable Peer-to-Peer Access for Italian Citizens to Digital Government Services on the Internet. 250-255 - Gerhard Lutz, Gamal Moukabary:

The Challenge of Inter-administration e-Government. 256-259 - Adriana Maria C. M. Figueiredo, Manuel de Jesus Mendes, Aqueo Kamada, José Renato Borelli, Marcos Antônio Rodrigues, Luciano Lançia Damasceno, José Gonzaga Souza, Neil Paiva Tizzo

:
Applying MDA Concepts in an e-Government Platform. 260-265
Change and Risk Management
- Nicolae Costake:

e-Governance: Some Performance and Quality Assurance Aspects. 266-269 - Adrianos Evangelidis, Ann Macintosh, Elisabeth Davenport:

FRAMES Towards Risk Modelling in e-Government Services: A UK Perspective. 270-277 - Carl Erik Moe:

Public e-Procurement - Determinants of Attitudes Towards Adoption. 278-282
e-Governance
- Jean-Loup Chappelet:

e-Government as an Enabler of Public Management Reform: The Case of Switzerland. 283-288 - Annika Andersson

:
Digital Divides Revisited: Towards a Model for Analysis. 289-299 - Chien-Chih Yu, Hsing-I Wang:

An Integrated Framework for Analyzing Domestic and International Digital Divides. 293-299 - Lasse Berntzen:

Content Analysis of a Local Government Initiated Discussion Forum. 300-307 - Angela Dovifat, Doreen Kubisch, Martin Brüggemeier, Klaus Lenk, Christoph Reichard:

Explaining Successes and Failures of e-Government Implementation with Micropolitics. 308-312 - Katie Atkinson, Trevor J. M. Bench-Capon

, Peter McBurney:
PARMENIDES: Facilitating Democratic Debate. 313-316 - Hernan Riquelme, Passarat Buranasantikul:

e-Government in Australia: A Citizen's Perspective. 317-327
ID-Management and Security
- Konstantina Kabouraki, Stefanos Gritzalis, Konstantinos Moulinos:

Towards a Privacy Audit Programmes Comparison Framework. 328-331 - Noor Huijboom, Marcel Hoogwout:

Trust in e-Government Cooperation. 332-335 - Sonja Hof, Peter Reichstädter:

Securing e-Government. 336-341 - Boguslaw Banaszak, Katarzyna Rodziewicz:

Trust and Security. Digital Citizen Cards in Poland. 342-346
Policies and Strategies
- Mario A. Bochicchio

, Maria Grazia Celentano, Antonella Longo:
Innovation Needs in the e-Government Scenario: A Survey. 347-354 - Hans Jochen Scholl

:
Electronic Government: Scope and Scale of Process Change. 355-362 - Jeremy Millard:

Reorganisation of Government Back-Offices for Better Electronic Public Services. 363-370 - Donald F. Norris:

e-Government Impacts at the American Grassroots: An Initial Assessment. 371-376
Geographical Information Systems (GIS)
- Jerzy Auksztol

, Tomasz Przechlewski:
Towards Flexible Geographic Information Infrastructure for e-Government. 377-380 - Yingwei Luo, Wenjun Wang, Xinpeng Liu, Xiaolin Wang, Zhuoqun Xu:

Spatial Application Integrating Infrastructure. 381-386 - Javier Nogueras-Iso, Miguel Ángel Latre-Abadía

, Pedro R. Muro-Medrano, F. Javier Zarazaga-Soria:
Building e-Government Services over Spatial Data Infrastructures. 387-391 - F. Javier Zarazaga-Soria, Javier Nogueras-Iso, Rubén Béjar, Pedro R. Muro-Medrano:

Political Aspects of Spatial Data Infrastructures. 392-395 - In-Hak Joo, Kwang-Soo Kim, Min-Soo Kim:

Fire Service in Korea: Advanced Emergency 119 System Based on GIS Technology. 396-399 - Jorge C. S. Cardoso, Artur Rocha

, João Correia Lopes
:
M-GIS - Mobile and Interoperable Access to Geographic Information. 400-405 - Miguel Torres Ruiz

, Serguei Levachkine, Marco Moreno, Rolando Quintero, Giovanni Guzmán
:
Implementing Spatial Analyzer Module into a Distributed GIS-Application. 406-409 - Marco Amaro Oliveira

, Alexandre Valle de Carvalho
, Luís Bártolo:
Public Discussion of Oporto's Municipal Master Plan: An e-Democracy Service Supported by a Geographical Information System. 410-413 - Henning Sten Hansen:

Geographic Information and Public Participation in Environmental Decision-Making. 414-417 - Cláudio de Souza Baptista, Fábio Luiz Leite Jr., Elvis Rodrigues da Silva

, Anselmo Cardoso de Paiva
:
Using Open Source GIS in e-Government Applications. 418-421
Legal Aspects
- Mindaugas Kiskis, Rimantas Petrauskas:

Self-regulation Model for e-Governance Legal Framework. 422-427 - Luis Álvarez Sabucedo, Luis E. Anido-Rifón

:
A Review of Current e-Government Initiatives in Spain. 428-431 - Isabella D'Elia:

e-Government and Information Society: The First Regional Law in Italy. 432-435 - Fernando Galindo

:
The LEFIS Network. 436-442 - Ahti Saarenpää:

Information and Law in the Constitutional State. 443-452
Teaching and Empowering
- Arunas Augustinaitis, Rimantas Petrauskas:

Master Studies on e-Governance Administration: The First Experience in Lithuania. 453-456 - Pirjo Elovaara, Sara Eriksén, Annelie Ekelin, Christina Hansson, Monica Nilsson, Jeff Winter:

Educational Programs in e-Government - An Active, Practice- and Design-Oriented Network? 457-459 - Maria Angela Biasiotti, Roberta Nannucci:

Teaching e-Government in Italy. 460-463 - Siegfried Kaiser:

Qualification Requirements in e-Government: The Need for Information Systems in Public Administration Education. 464-467 - Peter Parycek, Johannes Schneider, Michael G. Wagner:

An e-Learning Tool for the Austrian Citizen Card. 468-471
Designing Web Services
- Thomas Müllner, Dominik G. Grimm:

Applications and Interfaces for e-Government. 472-475 - Vassilios Peristeras

, Konstantinos A. Tarabanis
:
Advancing the Government Enterprise Architecture - GEA: The Service Execution Object Model. 476-483 - Giannis Verginadis, Dimitris Gouscos, Gregoris Mentzas:

Modeling e-Government Service Workflows Through Recurring Patterns. 483-488 - Maddalena Sorrentino, Francesco Virili:

Web Services and Value Generation in the Public Sector. 489-495 - Ronald Leenes, Jörgen Svensson:

Electronic Services in a Decentralized State. 496-502 - Jörg Becker, Björn Niehaves, Lars Algermissen, Patrick Delfmann, Thorsten Falk:

e-Government Success Factors. 503-506
Public Information
- Witold Staniszkis, Edyta Kalka, Grzegorz Nittner, Eliza Staniszkis, Jakub Strychowski:

Integration of Pre-existing Heterogeneous Information Sources in a Knowledge Management System. 507-514 - Georgia Prokopiadou, Christos Papatheodorou, Dionysis Moschopoulos:

Encoding of Public Records and Procedures in Electronic Registries. 515-520 - Josef Makolm:

Registers as Part of Back Office Integration: The Austrian Experience. 521-524 - Georg Aichholzer:

Electronic Access to Public Sector Information: Some Key Issues. 525-528 - Leon Bobrowski, Mariusz Buzun, Karol Przybszewski:

Integration of Public Information at the Regional Level - Challenges and Opportunities. 529-533 - Patrizia Fariselli, Olana Bojic, Julia Culver-Hopper:

Demand and Supply of Public Information Online for Business: A Comparison of EU Countries and the US. 534-537
Workshop: Regional Developments in Global Connection
- Roland Traunmüller, Wichian Chutimaskul, Bernhard Karning:

Regional Developments in Global Connection. 538-542 - Azlinah Mohamed

, Syed Helmy Syed Abu Bakar:
Evolution of Information Systems in Malaysia. 543-546 - Jose Luis Lacson, Kanta Matsuura

:
The Challenge of Providing a Voter Registration System for Millions of Filipinos Living Overseas. 547-548 - Sabine Rotthier:

e-Government Policies, Strategies and Implementation: e-Government in the Federal Country Belgium. 549-551 - Christos Halaris, Giannis Verginadis:

e-Government: A Strategy for Deploying Social Security Related Electronic Services. 552-555 - Rahul De', Chiranjib Sen:

The Complex Nature of e-Government Projects: A Case Study of Bhoomi, an Initiative in Karnataka, India. 556-557 - Dong-Hoon Yang, Seongcheol Kim, Changi Nam, In-gul Lee:

The Future of e-Government: Collaboration Across Citizen, Business, and Government. 558-559 - Tibor Denes, Karl-Erik Andersson:

Framework for the e-Government Jigsaw Puzzle, a Policy Implementation of Infra-e-Service on National Basis. 560-561 - José Poveda, Michael Gould, Carlos Granell:

Composition of e-Commerce and Geographic Information Services for Emergency Management. 562-563 - Laurens Cloete, Etienne Barnard, Hina Patel:

Initial Experiments on the Effectiveness of Telephone Access to Government Services. 564-565 - K. Nadia Papamichail

, Ian Robertson:
A Process Support System to Coordinate Societal Decision Processes. 566-567 - Sinisa Neskovic

:
A Generic Architectural Framework of Municipal Information Systems: A Vision. 568-569 - Laurence Favier, Joël Mekhantar:

Trade Unions in e-Democracy. 570-572 - Francesco Bolici:

Knowledge and Boundaries in e-Government. 573-574 - Jeff Winter:

Law, Knowledge and Mobility in Local Planning. 575-576 - Fernand Feltz, Patrik Hitzelberger

:
Towards the Idea of a One-Stop-Administration: Experiences from the Reorganisation of the Register of Companies in Luxembourg. 577-579

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