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ORCIDSocial Media for Government Services 2015
- Surya Nepal
, Cécile Paris, Dimitrios Georgakopoulos:
Social Media for Government Services. Springer 2015, ISBN 978-3-319-27235-1
Introduction and Case Studies
- Surya Nepal, Cécile Paris, Dimitrios Georgakopoulos:
Social Media for Government Services: An Introduction. 3-24 - Gina Ciancio, Amanda Dennett:
Social Media for Government Services: A Case Study of Human Services. 25-49 - Merrin Fabre:
Use of Social Media for Internal Communication: A Case Study in a Government Organisation. 51-74 - Mhamed Biygautane, May Al-Taee:
The Role of Political Leadership in Driving Citizens' Engagement Through Social Media: The Case of Dubai's Public Sector. 75-95 - Naci Karkin, Ozer Koseoglu, Mehmet Zahid Sobaci:
Social Media Policy in Turkish Municipalities: Disparity Between Awareness and Implementation. 97-113 - Tomas Holderness, Etienne Turpin:
From Social Media to GeoSocial Intelligence: Crowdsourcing Civic Co-management for Flood Response in Jakarta, Indonesia. 115-133 - Takehito Utsuro, Yusuke Inoue, Takakazu Imada, Masaharu Yoshioka, Noriko Kando:
Detecting Bursty Topics of Correlated News and Twitter for Government Services. 135-149 - Arthur R. Edwards, Dennis de Kool:
Webcare in Public Services: Deliver Better with Less? 151-166
Systems and Applications
- Cécile Paris, Surya Nepal:
Next Step: An Online Community for Delivering Human Services. 169-196 - Surya Nepal, Cécile Paris, Sanat Kumar Bista:
Gamification on the Social Web. 197-220 - Stephen Wan, Cécile Paris, Dimitrios Georgakopoulos:
Improving Government Services Using Social Media Feedback. 221-246 - Robert Power, Bella Robinson, Catherine Wise:
Using Crowd Sourced Content to Help Manage Emergency Events. 247-270 - Robert Power:
Improving Situation Awareness and Reporting Using the Emergency Response Intelligence Capability Tool. 271-291 - Islam A. Hassan, Adegboyega K. Ojo, Lukasz Porwol:
A Lexical Resource for Identifying Public Services Names on the Social Web. 293-324 - Susan M. Grant-Muller, Ayelet Gal-Tzur, Einat Minkov, Tsvi Kuflik, S. Nocera, I. Shoor:
Transport Policy: Social Media and User-Generated Content in a Changing Information Paradigm. 325-366 - Rei Miyata, Anthony Hartley, Kyo Kageura, Cécile Paris:
'Garbage Let's Take Away': Producing Understandable and Translatable Government Documents: A Case Study from Japan. 367-393 - Aibek Musaev, De Wang, Calton Pu:
Multi-hazard Detection by Integrating Social Media and Physical Sensors. 395-409
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